1. Exit all programs. This includes Internet Explorer.
2. Click on the 'Start' button on the lower-left side of the screen. From the Start menu, select 'Run.'

3. In the 'Run' window, type in 'inetcpl.cpl.'
4. From the 'Internet Options' window, select the 'Advanced' tab. Under the 'Reset Internet Explorer settings' section, click 'Reset' twice.
5. Click 'Close' in the 'Reset Internet Explorer Settings' window that appears.