1. Open Windows Explorer by clicking \'Start,\' \'All Programs,\' then \'Windows Explorer.\'
2. Navigate to the system32 directory by clicking \'C:\\\' in Windows Explorer, then double-clicking \'Windows\' and \'system32.\'

3. Right-click the \'Clbcatq.dll\' file in the system32 directory, click \'Rename,\' then type \'~Clbcatq.dll.\'
4. Open the Windows system service tool. Click \'Start,\' then \'Control Panel.\' Double-click \'Administrative Tools,\' then double-click \'Services.\'
5. Stop the COM service. Right-click \'COM Event Service\' in the services list, then click \'Properties.\' In the properties window, click the box next to \'Startup Type\' and click \'Disabled.\' Click \'Stop\' under \'Service Status,\' then click \'OK.\'
6. Restart your computer by clicking \'Start,\' \'Shut Down,\' then \'Restart.\'
7. Open the registry editor by clicking \'Start,\' \'Run,\' typing \'regedit\' into the Run box, then pressing \'Enter.\'
8. Click the plus sign next to \'HKEY_LOCAL_MACHINE\' in the registry editor window, the plus sign next to \'SOFTWARE,\' then the plus sign next to \'Microsoft.\' Right click \'COM3\' under \'Microsoft,\' then click \'Delete.\'
9. Open a Command Prompt by clicking \'Start,\' \'Accessories,\' then \'Command Prompt.\'
10. Type \'cd %windir%\' into the Command Prompt window, then press \'Enter.\'
11. Unregister COM by typing \'rmdir /s Registration\' into the Command Prompt window, then pressing \'Enter.\'
12. Open the Windows Control Panel by clicking \'Start,\' then \'Control Panel.\'
13. Open the Windows Add/Remove Components tool by double-clicking \'Add/Remove Programs,\' then clicking \'Add/Remove Components.\'
14. Reinstall COM by clicking \'Next\' in the \'Add/Remove Components\' window.