1. Login to the Windows operating system using your administrator name and password.
2. Click 'Start,' 'Control Panel,' 'System and Security,' and 'Administrative Tools.'

3. Double-click 'Event Viewer.' The Event Viewer opens.
4. Click the arrow next to 'Windows Logs,' then click 'Application' in the left pane of the Event Viewer.
5. Double-click the 'Side by Side' error located under the 'Source' heading of the Event Viewer. Note that you can click the 'Source' heading to view the error list in alphabetical order. The Event Properties window opens.
6. Click the 'General' tab of the Event Properties window and read the information to determine what resource you are missing. For example, if the information states that 'Microsoft.VC90.MFC, processorArchitecture='x86', publicKeyToken='1fc8b3b9a1e18e3b', type='win32', version='9.0.21022.8' could not be found,' it means you are missing '9.0.21022.8 version of Microsoft.VC90.MFC' and you must download it. If you are a less experienced user, click 'Event Log Online Help.' This will take you to a page that provides step by step instructions for how to fix your specific error.