1. Boot your computer in Safe Mode: Upon restart, click F8 to enter the boot-method menu. Select 'Boot in Safe Mode with Networking. ' When Windows boots, click 'OK' when prompted that you are booting in Safe Mode.
2. Close all programs except for your browser. Visit the link in Resources labeled 'WinSock Fix Download' to download the freeware WinSock fix. Wait a short time for your download to be completed.

3. Click 'Save File' when you are asked what to do with the file. The file will be saved to your default download location--usually the desktop or 'Downloads' folder within your 'My Documents' folder (click 'Start' at the lower left of your screen).
4. Reboot your computer in normal mode (simply allow it to boot regularly).
5. Locate the downloaded WinSock XP Fix file and double-click it to install and run it.
6. Click 'Run' at the security warning window.
7. Click 'Fix' when WinSock XP Fix opens. Click 'Yes' when asked to apply the fix.
8. Click 'OK' when you are prompted that the fix is complete and you need to reboot. Allow your computer to reboot.