1. Go to the Microsoft Fix it Solution Center (see Resources) and click 'Try It Now.'
2. Click 'Save' and then 'Run.'

3. Click 'Yes (recommended)' when the 'Create an account at Microsoft Fix it Center Online' screen appears. You will be asked for some basic information about yourself and your computer. Creating an account allows Microsoft Fix it to offer personalized solutions based on your computer configuration. However, you do not have to create an account.
4. Scroll the problems listed on the Microsoft Fix it Center home screen that appears once you have created an account or skipped the account screen.
5. Click 'Run' next to the problem that best matches the error you are experiencing. Microsoft Fix it will automatically check your computer, determine the problem, and fix the problem or provide resources for how to fix the problem.