1. Disable any anti-spyware programs you have running if you run into the 1721 error during installation. This error occurs when a security tool interferes with the installer package. Disabling an anti-spyware program varies depending on the program, but can generally be performed by right-clicking the security tool's icon on the system tray and clicking 'Disable.'
2. Delete the contents of the Java 'jre' folder if you run into the 25099 installation error. Access this folder by clicking the Windows 'Start' button, 'My Computer,' double-clicking the 'C:' drive and double-clicking the 'Program Files' folder.

3. Double-click the 'Java' and double-click the 'jre' folder. Delete the contents of this folder. Try installing Java again (see Resources).
4. Check your Internet connection if you run into the 403 error. This error mostly occurs if the network fails during installation, and Java loses access to the download server and stops in the middle of installation.
5. Download Java offline you are still running into problems (see Resources). Run the setup to install Java. Close and relaunch your Web browser when the installation is complete.
6. Enable the Java console. Do so by clicking the Windows 'Start' button, selecting the 'Control Panel' and double-clicking the Java icon.
7. Click the 'Advanced' tab and click the ' ' sign next to Java Console. Place a check on the 'Show Console' radio button and click 'Apply.'

1. Place the XP CD into your computer.
2. Restart the computer. Press any key as prompted to boot from CD.

3. Press 'Enter' at the initial screen and 'F8' at the license terms.
4. Highlight the drive containing Windows XP. Press 'R' to repair the operating system, copying over a fresh version of the Rundll32.exe file.

1. Click 'Start,' click 'Programs,' and open the Registry Cleaner of your choice.
2. Select the 'Clean Registry' or 'Scan' button to check your registry for problems, such as expired keys.

3. Click the option to 'Fix issues' at the conclusion of the scan to remove the missing or invalid entries from the registry.
4. Restart the computer to apply changes.

Unblocking the Display Settings
1. Double click the Internet Explorer icon on the desktop to open and run Explorer. You are now going to unblock Internet display settings. When display settings are blocked, some components of websites can be stopped from running properly, leading to script errors and the resulting error messages. When unblocked, these website components and their scripts can run freely and without error, thus eliminating the error messages.
2. Click on the 'Tools' option in the top menu. Select 'Internet Options' from the resulting drop down menu.

3. Click on the 'Security' tab in the 'Internet Options' dialog box. Internet Explorer security settings will be displayed.
4. Click on the 'Default Level' or 'Reset all zones to default level' button in the dialog. Click on the 'Apply' button and then click on 'OK' to close out the window and allow the changes to go into effect. Internet display settings are now unblocked and the system is reset to default settings.
Removing Script Error Messages
5. Open and run Internet Explorer from the desktop.
6. Click on 'Tools' on the Explorer toolbar. Select 'Internet Options' from the drop down menu.
7. Click the 'Advanced' tab of the 'Internet Options' dialog box. Advanced setting options for Internet Explorer will appear in the 'Settings' box.
8. Browse for and locate the 'Disable script debugging (Internet Explorer)' and 'Disable script debugging (Other)' options in the settings list. Place a checkmark in the boxes by these settings.
9. Uncheck the 'Display a notification about every script error' option box, listed in the browsing list. Click on 'Apply' and then 'OK' to make the changes go into effect.

1. Hold down the 'Ctrl' key and at the same time, press 'R.' The Windows Run dialog box opens.
2. Type 'msconfig' in the box next to 'Open.' Click 'OK.'

3. Click 'Startup.'
4. Uncheck the box next to 'ntvdm.exe.'
5. Restart your computer for this change to take effect.
6. If the problem persists, scan your computer with an antivirus program. Viruses often mask themselves as ntvdm.exe because it is a program created by Microsoft and has top security clearance in Windows.

1. Click 'Start,' then click on 'Control Panel.' Click 'Network and Internet' and 'Network and Sharing Center.' Open the network connection settings by clicking 'Manage Network Connections.'
2. Right-click the listed network adapter used for your Internet connection and click 'Disable' to turn off the network connection. Keep this window open.

3. Open 'Dungeon Siege II,' then enter the multi-player LAN lobby. No games will be found due to the network adapter being turned off.
4. Press 'Alt' 'Tab' to switch to the network settings window. Right-click the adapter turned off in Step 2, then click 'Enable.'
5. Press 'Alt' 'Tab' to switch back to 'Dungeon Siege II.' Click 'Refresh' to search for LAN games, then select the game you want to enter.

1. Click 'Start,' 'Programs,' 'Accessories,' 'System Tools' and then 'System Restore.'
2. Select 'Restore my computer.'

3. Choose a date prior to the time you started having shutdown issues.
4. Press 'Next' to restore your operating system files to those of the selected functional date.

1. Insert your system CD into your PC. This CD is labeled with the name of your computer's manufacturer or with 'Microsoft Windows.'
2. Press a key when you see the message, 'Press Any Key to Boot From CD.'

3. Select 'R' to repair your Windows installation when the 'Welcome to Setup' menu appears. This allows you to access the recovery console.
4. Type 'chdsk /f' when the console appears. This command runs the disk checking utility and fixes most NT FileSystem errors automatically.
5. Watch your computer screen as the disk checking utility runs. If there is a physical problem with your computer's hard drive, a notice should appear. This indicates the need to replace your computer's hard drive.
6. Restart your computer when it prompts you to do so. You will no longer receive NT FileSystem errors.

Diagnose the 'Unmountable Boot Volume' Error
1. Determine if you have your BIOS settings configured so as to force faster UDMA modes. In this case, you can solve the problem if you restart your computer, enter the BIOS and then load the 'fail-safe' default settings. Next, reboot the computer and the problem will be fixed.
2. Find out if you used the wrong IDE cables. This error can commonly be caused when you swap hard drives and use the wrong IDE cables to connect them. You may experience this error if your computer uses Ultra Direct Memory Access, or the UDMA hard-disk controller, with a standard 40-wire connector cable. In this case, you can fix the problem simply by using the correct IDE cables when using these hard-disk controllers.

3. If none of these possible causes corresponds with your problem, then complete the steps in Section 2.
Resolve the 'Unmountable Boot Volume' Error
4. Boot up your computer from your Windows XP installation CD. Insert the XP CD into your CD-ROM drive and turn on your computer.
5. Set your BIOS to boot from CD. Your system’s BIOS settings can be opened by hitting the F2, F8 or Delete key on your keyboard as the computer boots up. The specific key differs depending on your computer’s manufacturer. When you see the message 'Press any key to boot from CD,' tap any key on your keyboard and wait until you see the “Welcome to Setup” screen.
6. Hit 'R' to use your Recovery Console to repair the installation. If you have a dual-boot computer, you need to select the particular Windows installation you would like to access.
7. Type in your administrative password when the computer prompts you. If you have no password, simply press Enter. This will bring you to the command prompt.
8. Type 'CHKDSK /R' and press Enter. CHKDSK will now scan and repair your hard drive. Type 'Exit' when this process is complete
9. Press 'Enter' to restart the computer. Your computer should now boot properly, without that annoying error.

1. Leave the error window open when it pops up. Click anywhere on the window to make it the 'active' window. When a window is not active, the colored bar at the top appears slightly lightened. Once you click on the window and make it active, the color on the bar is more vivid.
2. Press the ALT key and the 'Print Screen' button on your keyboard. Sometimes this button is labeled 'prt sc' or 'prnt scrn.' The ALT Print Screen combination captures a screen shot (a picture of the screen) of the active window, which in this case is the error message. The screen shot is stored in your computer's memory much like if you were doing a 'cut and paste' operation in your word processor.

3. Open WordPad by clicking the Windows Start button (the Start button if you're using Windows XP) at the bottom-left corner of your desktop and selecting All Programs, then Accessories and then WordPad.
4. Hold down the CTRL key and the letter 'V' at the same time, and the error window will paste in your WordPad document. If you want to email the document with the error message, then save the WordPad document and attach it to an email. If you want a hard copy of the error window, print the document.

Yellow-Tinted Background
1. Go to the 'Start' menu on your desktop and click 'Control Panel.' Click on the 'View By' drop-down menu and chose 'Small Icons' to view all of the programs in Control Panel. Click on 'Color Management.'
2. Go into the 'Device' tab. Click on the 'Device' drop-down menu to choose the display device you are using. It will say 'Display' plus the rest of the device name (e.g. 'Display 1: Generic PnP Monitor').

3. Click the 'Use My Settings For This Device' box after selecting the display device. Then click the 'Add' button near the bottom of the Color Management program. This will cause a pop-up window entitled 'Associate Color Profile' to pop up.
4. Go into the Associate Color Profile pop-up and, under 'ICC Profiles', select 'sRGB IEC61966- 21.' If you don't have that ICC Profile, you can download it from the International Color Consortium website (see Resources). After you select that ICC Profile, click 'OK' to take you back to the Color Management program.
5. Look at the box under 'Profiles Associated with this Device' when you're back in Color Management, and click 'sRGB IEC61966- 21' to highlight it. Click the 'Set as Default Profile' button under the box. Close out of the program, and check your photos in Photo Gallery to make sure there are no more yellow-tinted backgrounds.
Can't View Pictures
6. Go to the 'Start' menu on your desktop, and click on the 'Search' option. Type in 'Folder Options.'
7. Click open the 'Folder Options' program and go to the 'View' tab. Look under 'Advanced Settings' and look for 'Hidden Files and Folders.' Click on 'Show Hidden Files, Folders and Drives,' then click the 'Apply button at the bottom of the program and then 'OK' to exit out of Folder Options.
8. Go back to the Start menu and click on 'Computer.' Select 'Local Disk (C:\)' and navigate your way to the Photo Gallery files. Go to 'C:\Users\'Your Name'\AppData\Local\Microsoft\Windows Photo Gallery.
9. Select all of the files that are at 'C:\Users\'Your Name'\AppData\Local\Microsoft\Windows Photo Gallery' and then copy them to another location (e.g. 'C:\Users\'Your Name'\MyDocuments\MyPhotos'). Right-click on the highlighted file, and select 'Copy.' Then navigate to the new location, right-click again and select 'Paste.' You now have a copy of the file in the new location.
10. Go back to 'C:\Users\'Your Name'\AppData\Local\Microsoft\Windows Photo Gallery' and delete all of the files that are there. Highlight the files, right-click on them and select 'Delete.'
11. Open Windows Photo Gallery, and view the photos from the new location. Be sure to go back to the 'Folder Options' program and select 'Don't Show Hidden Files, Folders, or Drives.'
Troubleshooting Tools
12. Use Microsoft's Fix It program to scan for problems in Windows Photo Gallery. Go to the Microsoft Support website (see References).
13. Click the 'Run' button under the 'Automated Troubleshooting Services' box. This will do a temporary download of the program. When the program has finished downloading, be sure to select the 'Run' button. The Windows Photo and Slideshow Troubleshooter will pop up and begin walking you through the process.
14. Select 'Detect Problems and Apply the Fixes for Me' when the Troubleshooter gives you the option. The program will then search for the problems that Windows Photo Gallery is having and fix them. When it is finished doing this, it will report its findings and if it fixed the problem.
15. Hit the 'Next' button after Troubleshooter gives you its reports. You will then be asked whether the Troubleshooter fixed your problem. Select your answer, and hit the 'Submit' button. You'll be taken to another screen letting you know your answer was properly submitted. Click the 'Finish' button when you are done.

1. Navigate to the 'Start' menu and select 'Programs.' Open 'Accessories' and right-click 'Command Prompt.' Select 'Run as' and click 'The Following User.'
2. Type the administrator account information in the 'User name' and 'Password' fields. Press 'Enter.' The Command dialog is displayed.

3. Type 'net stop wuauserv' in the prompt and press 'Enter.'
4. Type 'regsvr32 %windir%\system32\wups2.dll' in the prompt. Press 'Enter.'
5. Type 'net start wuauserv' in the prompt, and press 'Enter.' Exit the Command Prompt.

1. Click the Windows 'Start' button on the VPN server. Click the 'Administrative Tools' icon in the menu, then click 'Routing and Remote Access.' This shortcut opens the RRAS utility to configure the server.
2. Right-click the VPN server name and select 'Properties.' In the opened window, click the 'Logging' tab. Check the box labeled 'Log errors and warnings.' Click 'OK.' This option logs all VPN events to the server's Event Viewer, which is where you read the VPN logs.

3. Click the Windows 'Start' button again. Type 'event viewer' in the text box. The Windows server Event Viewer opens. Click the VPN event in the list of log entries. A window opens with details of the VPN event.
4. Read the details of the VPN entry. The details tell you if the VPN log entry is a security violation or an error in the software. The type of error also has a reference to a Microsoft web page that you can use to find more information. Click the link to view more details. The link also tells you what action you must take to fix the error.

1. Download the hotfix directly available on the Installshield website. This fixes the error that is displayed as 'Setup Is Unable To Find or Update ISScript.msi.' Navigate through the list of versions, download and install the hotfix by going to this URL:consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108158sliceId=1
2. Set the permissions in the 'Installer' directory of Windows. If improper permissions are set, the Installer software is unable to copy files to a temp directory while processing. Navigate to 'C:\Windows\Installer' in Explorer. Right-click the 'Installer' directory and select 'Properties.' Click the 'Security' tab. Ensure that the 'SYSTEM' account and the administrator account have full rights permission on the folder.

3. Click the Windows 'Start' button and select 'Run.' Type 'regedit' into the box and click 'Ok.' Navigate to the registry key labeled 'HKEY_LOCAL_MACHINE\SOFTWARE\InstallShield.' Installshield requires full rights for the 'SYSTEM' and administrator accounts on this registry key. Right-click the key and select 'Permissions.' Add these two accounts and click the 'Ok' button.
4. Copy files from a network drive to the local hard drive. Some people try to use Installshield from a network drive. If the user does not have 'write' rights on the network drive, Installshield may fail.
5. Close all programs before running Installshield. Some applications may conflict with the installation. Ensure all applications are closed and try to run Installshield.

1. Visit the Microsoft Knowledge Base online. The complexity of Microsoft products requires a central portal for documentation and troubleshooting, and the Microsoft Support website tackles the majority of errors. Users can search for a particular error message and retrieve possible solutions. The service is free of charge. Many times, the fix for a Microsoft error requires an operating system update. These programs are easily downloaded through the support center and are available for free to registered Microsoft users.
2. Investigate the warranty protection provided by Microsoft for the software package experiencing errors. If a replacement for your program is necessary to resolve the error, it may be handled for free by Microsoft. Warranties eventually expire and do not cover all potential issues.

3. Confirm if your computer system is still under warranty by the computer manufacturer. While an actual replacement of the computer may not be necessary, manufacturer warranties often include free technical support to troubleshoot any Microsoft problem you encounter. A technician will be able to connect to your PC directly and interact with the system in real-time. Most software problems are addressed easily via this service.
4. Firefox users may install the ErrorHelp extension, which adds a worldwide database of errors to this popular web browser application. The program enables a user to input a specific Microsoft error and search for solutions based on past experiences by ErrorHelp users. The results may be quick and efficient answers for any Microsoft error, and for free.

1. Open Mozilla Firefox and press the 'Alt' key to expose the top menu bar.
2. Click 'Tools' and select 'Options.'

3. Click the 'Content' tab.
4. Check 'Enable JavaScript.'
5. Click 'Advanced,' located immediately to the right of 'Enable JavaScript.' Check 'Move or resize windows' to allow websites to change the size or position of your browsing window. Check 'Raise or lower windows' to allow sites to spawn windows above or below existing windows. Check 'Disable or replace context menus' to allow websites to change the pop-up menu that appears when you right-click a page. Click 'OK.'
6. Click 'OK' in the 'Options' window to save your settings and close the window.
7. Look for pop-up warnings, buttons on the toolbars or entries in the 'Tools' menu that relate to scripts. If you see something related to disabling scripts, usually you'll see an option to permanently or temporarily enable scripts for that page. Select that option to enabled JavaScripts, if the Add-on is blocking them. Numerous script-blocking Add-ons exist, so the procedure will vary depending on the Add-on used. If you are uncertain, consult your Add-on's documentation for more explicit instructions.
8. Check your Anti-virus or Firewall programs for 'Script Blocking' or 'Script Shields.' Again, the procedure for enabling scripts with these programs vary widely, so consult your software's documentation.