1. Click 'Start,' right-click 'Computer,' and select 'Properties.'
2. Click 'Advanced System Settings.'

3. Under 'Startup and Recovery,' click 'Settings.'
4. Under 'System Failure,' uncheck the box next to 'Automatically Restart,' and then click 'OK.' The next time the blue screen error occurs, the computer will stay on the blue screen, giving you time to record all error data. You can use the error code and other information to troubleshoot the problem on Microsoft's support website (http://support.microsoft.com/).