Windows

Install Important System Updates
1. Click the 'Start' button in Windows and expand the 'All Programs' folder. Click the 'Windows Update' link that appears in the first program column. This will launch Microsoft Internet Explorer.
2. Click the 'Express Install' button. Windows will begin searching for all important updates that you have yet to install, which will take a few minutes.

3. Click the 'Install Updates' button if Windows finds any important updates for your computer. The updates will begin downloading and installing immediately, but the process can take some time.
4. Reboot your computer when prompted to do so after the installation process concludes.
5. See if problems related to winhttp.dll still occur. If they do not, the updates likely fixed the problem, as updated versions of this file are included with most service pack updates for most versions of Windows. If you're still having problems, try the next section on restoring the last working version of winhttp.dll.
Restore the Last Working Version
6. Click the 'Start' button in Windows. Expand 'All Programs,' then 'Accessories' and then 'System Tools.' Click 'System Restore.'
7. Click the bubble next to 'Restore my computer to an earlier time' and then click the 'Next' button.
8. Select a restore point from the calendar by clicking on a bold date. If you just started experiencing problems suddenly, perhaps after installing conflicting software or getting a virus, choose a restore point from right before you started having problems. If you think the problem may have been there for some time, use the 'Back' button next to the calendar to scroll back to the earliest restore point. After you click a restore point, click the 'Next' button.
9. Read the restore details on the confirmation screen; then click the 'Next' or 'Finish' button. The computer will restore itself and reboot automatically, which may take several minutes.
10. Click 'OK' in the confirmation dialog box that appears after Windows starts up. See if you still have problems related to winhttp.dll. If you do, the best solution may be to replace the file manually. Find these instructions in the final section.
Replace Winhttp.dll Manually
11. Use your Web browser to navigate to a site where you can download winhttp.dll for free. You can find a link to a reliable download site in the Resources section.
12. Click the download link, save the file to your hard drive and open it. It will open in WinZip or your equivalent unzipping software. Unzip the winhttp.dll file to your desktop.
13. Double-click the 'My Computer' icon; then navigate to the system folder. If you're using Windows XP or Vista on a 64-bit system, this folder is at 'C:\Windows\SysWOW64.' If you're using either of those operating systems on a 32-bit system, the folder is at 'C:\Windows\System32.' In Windows NT and 2000, the folder is located at 'C:\WINNT\System32.' Finally, in Windows 95, 98 and Me, it's at 'C:\Windows\System.'
14. Drag the winhttp.dll file from the desktop into the system folder. If you see a prompt asking you whether or not you want to replace the existing file with the new one, click 'Yes.'
15. Restart Windows. Upon boot-up, Windows will register the new .dll file automatically, and you should be able to use Web- and network-related software normally.

1. Click on the 'Start' button and select 'Shut down.'
2. Click on 'Restart' in the Shut Down Windows dialog box. Wait till Windows boots up. If you still get error message 14, go to the next step.

3. Click on 'My Computer.' Right-click on your hard drive and select 'Properties.' You should see a pie graph of free and used memory space. If your free space is less than 10 percent, consider upgrading your hard drive with a larger memory space. Contact your manufacturer or see an authorized dealer. Do not try to open your computer if you don't have prior experience. Doing so will void your manufacturer's warranty.

1. Click 'Start,' type 'Run' in the search box in the Start menu and press 'Enter.'
2. Type 'Regsvr32 wintrust.dll' into the Run dialog box and press 'Enter.'

3. Click 'OK.'
4. Open Microsoft's Windows Installer update download page. (See Resources.)
5. Click the 'Download' link to the right of 'Windows6.0-KB942288-v2-x86.msu.'
6. Save the file to your computer by clicking 'Save' in your Web browser.
7. Double-click the downloaded 'Windows6.0-KB942288-v2-x86.msu' file on your computer.
8. Click 'Continue' in the user account control prompt window.
9. Install the update by following the instructions on your screen.
10. Uninstall SmartView normally by clicking 'Start,' clicking 'Control Panel,' clicking 'Uninstall a Program,' clicking 'SmartView' in the list, clicking 'Uninstall' and following the instructions on your screen.

Remove McAfee Using Your Control Panel
1. Click on your start button. Click on 'Control Panel.' Double click on the ' Add or Remove Programs' icon.
2. Locate and click on the McAfee SecurityCenter product (or Network Associates product). Click on the 'Remove' button.

3.

Put a checkmark against each McAfee product that you want to remove and click on the 'Remove' button. In our example, we've chosen to remove all McAfee products.
4.

Click on 'Remove' when you receive the warning message. This initiates the removal process.
5.

Let the process complete. It will show the status as each program is removed.
Download and Run the McAfee Removal Tool
6.

Close all McAfee applications windows that you may have open. Download the McAfee Removal tool (See Resources below). Click on the 'Save' button and save it to the desktop.
7. Double-click on the MCPR.exe file to launch this tool. If you use Windows Vista, then right-click on it and choose ' Run as Administrator.'
8. Once the process is complete, you will receive the message: 'Clean Up Successful.' Now re-boot your computer – this is required to fully remove the McAfee product. Once re-booted, the McAfee product will be uninstalled. (If you get the error message: Cleanup Unsuccessful, ' go to Section 3 below.)
9. Remove Leftover McAfee Folders. This is an optional step. *Click on 'Start' and then 'My Computer.' Double click 'Program Files.'*Locate any McAfee product folders that may still be listed. Right click on each one and click on 'Delete.'*Close the 'My Computer' window.
If You Get the Error Message: 'Cleanup Unsuccessful' After running McAfee Removal Tool
10. If you get the error message: Cleanup Unsuccessful, ' you will need to save the troubleshooting logs and then contact McAfee Technical Support. Follow the steps below to see how to do this.
11. In the same window with the error message above, click on ' View Logs.' In the NotePad window that opens, Click on 'File' and then on 'Save As.'
12. Save the file to your desktop. Ideally, give this file a name that includes today's date, for example: mcpr_june_15_08.txt
13. Contact McAfee Technical Support. Provide the technician this log file for troubleshooting.

1. Log in to a Windows XP with user account that has administrator credentials.
2. Click 'Start,' point to the 'All Programs' listing and then to 'Accessories.' Point to 'System Tools' and select 'System Restore.'

3. Select 'Restore My Computer To An Earlier Time' and click 'Next' to open the 'Select A Restore Point' window.
4. Select a restore point that was created before you began experiencing errors on Windows XP. Click the left arrow buttons to select an early point if you are unsure. Click 'Next.'
5. Click 'Next' in the 'Confirm Restore Point Selection' panel to begin the restore process. Your computer will restart and the utility will restore your computer to the operating condition of the restore point.

1. Click the 'Start' button. In the search box, type 'services.ms,' then click the magnifying glass icon or press the 'Enter' key. The 'Services' window appears on the screen.
2. Scroll down to and right-click the 'Print Spooler' option in the list of Windows services, then select 'Stop' on the pop-up menu. Windows halts the Print Spooler service on the computer. Click the '-' symbol in the upper right corner of the Services window to minimize it.

3. Right-click the 'Start' button, then click 'Open Windows Explorer' on the pop-up menu. Double-click the 'C:\' drive link in the folder window. Scroll down to and double-click the 'Windows' folder.
4. Navigate to the 'System32\spool\PRINTERS' sub-folder. Double-click the 'PRINTERS' sub-folder to open it.
5. Highlight all of the files in the 'PRINTERS' sub-folder, then press the 'Delete' key.
6. Click the 'Services' window link on the taskbar to maximize the window. Select the 'Print Spooler' service option, then right-click it. Click 'Start' on the pop-up menu. Close the 'Services' window. The Print Spooler service restarts.

1. Launch your Windows Live Messenger by clicking its icon on your desktop.
2. Click the 'Tools' menu on your Messenger, and click 'Options.'

3. Click 'Connection' on the left side menu within your Options menu.
4. Click 'Advanced Settings' and delete all content in the field titled 'SOCKS.'
5. Click 'OK' twice in the following prompts and attempt to open your Windows Messenger again. It should start without Error 81000306.

1. Note the process that is generating the Rundll error by examining the last file name in the error that ends in \'.dll.\'
2. Open the service configuration program on your computer by selecting the \'Start\' menu and typing \'command\' in the search text field. At the DOS prompt type \'services:msc\' and click \'Enter.\'

3. Select the DLL service from Step 1. Right click the service name followed by the \'Stop\' menu button. Exit the service configuration program.
4. Open your computer's registry editor by typing \'regedit\' at the DOS prompt and navigate to the Rundll registry key by typing \'Microsoft\\Windows\\CurrentVersion\\Run\' in the Search field.
5. Select the registry key returned and in the value associated with the registry key, confirm it ends in the same DLL file name found in Step 1. If it does, single left click the value and Press the \'Delete\' key. Exit the registry editor.
6. Restart your computer and the Rundll error will be corrected.

1. Restart your system to see if the operating system will load correctly. Depending on the type of error that was encountered, you should be able to restart your system and load the operating system.
2. Undo the last action that you did before the error occurred. If you installed a new program, go to the Control Panel and remove it under Add or Remove Windows Components. Reboot your system, and use it normally to see if the blue screen error occurs again.

3. Restart your computer using the last known good configuration option. When your computer has been restarted, press the F8 key multiple times when the computer boots up. This will display the Windows Advanced Options menu. Tab down to Last Known Good Configuration, and press Enter.
4. Run a registry cleaner to remove old and unneeded entries from the registry. You can use a program such as CCleaner or RegSeeker to clean up your registry (see Resources). Alternatively, you can use the Cleanup Center provided by Microsoft OneCare (see Resources).
5. Restore your system to a previous point before the blue screen error occurred using the Windows System Restore feature. You can access System Restore on Windows XP through the Start menu. Select Run, type 'Restore' and then click the 'OK' button. When the Restore window is displayed, double-click the rstrui.exe file. If you are running Windows Vista or Windows 7, go to the Start menu and type 'rstrui' in the search box and press the 'Enter' key.

Set Internet Explorer to Read JavaScript
1. Access Internet Explorer by opening it up on your computer. If it isn't already installed, visit the Microsoft Web site to download the latest version (see Resources below).
2. Go to 'Tools' on the task bar and click on it.

3. Select the 'Internet Options' heading.
4. Locate the tab labeled 'Advanced' and click on it.
5. Scroll through the list of settings until you see the 'Java' category.
6. Use your mouse to place a check in the box beside the only setting option under 'Java.' This setting option is 'Use JRE 1.5.0_05.'
7. Click 'OK.'
8. Re-start your computer. Your computer must be re-started in order for the change you just made to take effect.