1. Click the 'Start' button. In the search box, type 'services.ms,' then click the magnifying glass icon or press the 'Enter' key. The 'Services' window appears on the screen.
2. Scroll down to and right-click the 'Print Spooler' option in the list of Windows services, then select 'Stop' on the pop-up menu. Windows halts the Print Spooler service on the computer. Click the '-' symbol in the upper right corner of the Services window to minimize it.

3. Right-click the 'Start' button, then click 'Open Windows Explorer' on the pop-up menu. Double-click the 'C:\' drive link in the folder window. Scroll down to and double-click the 'Windows' folder.
4. Navigate to the 'System32\spool\PRINTERS' sub-folder. Double-click the 'PRINTERS' sub-folder to open it.
5. Highlight all of the files in the 'PRINTERS' sub-folder, then press the 'Delete' key.
6. Click the 'Services' window link on the taskbar to maximize the window. Select the 'Print Spooler' service option, then right-click it. Click 'Start' on the pop-up menu. Close the 'Services' window. The Print Spooler service restarts.