Windows

1. Leave the error window open when it pops up. Click anywhere on the window to make it the 'active' window. When a window is not active, the colored bar at the top appears slightly lightened. Once you click on the window and make it active, the color on the bar is more vivid.
2. Press the ALT key and the 'Print Screen' button on your keyboard. Sometimes this button is labeled 'prt sc' or 'prnt scrn.' The ALT Print Screen combination captures a screen shot (a picture of the screen) of the active window, which in this case is the error message. The screen shot is stored in your computer's memory much like if you were doing a 'cut and paste' operation in your word processor.

3. Open WordPad by clicking the Windows Start button (the Start button if you're using Windows XP) at the bottom-left corner of your desktop and selecting All Programs, then Accessories and then WordPad.
4. Hold down the CTRL key and the letter 'V' at the same time, and the error window will paste in your WordPad document. If you want to email the document with the error message, then save the WordPad document and attach it to an email. If you want a hard copy of the error window, print the document.

Yellow-Tinted Background
1. Go to the 'Start' menu on your desktop and click 'Control Panel.' Click on the 'View By' drop-down menu and chose 'Small Icons' to view all of the programs in Control Panel. Click on 'Color Management.'
2. Go into the 'Device' tab. Click on the 'Device' drop-down menu to choose the display device you are using. It will say 'Display' plus the rest of the device name (e.g. 'Display 1: Generic PnP Monitor').

3. Click the 'Use My Settings For This Device' box after selecting the display device. Then click the 'Add' button near the bottom of the Color Management program. This will cause a pop-up window entitled 'Associate Color Profile' to pop up.
4. Go into the Associate Color Profile pop-up and, under 'ICC Profiles', select 'sRGB IEC61966- 21.' If you don't have that ICC Profile, you can download it from the International Color Consortium website (see Resources). After you select that ICC Profile, click 'OK' to take you back to the Color Management program.
5. Look at the box under 'Profiles Associated with this Device' when you're back in Color Management, and click 'sRGB IEC61966- 21' to highlight it. Click the 'Set as Default Profile' button under the box. Close out of the program, and check your photos in Photo Gallery to make sure there are no more yellow-tinted backgrounds.
Can't View Pictures
6. Go to the 'Start' menu on your desktop, and click on the 'Search' option. Type in 'Folder Options.'
7. Click open the 'Folder Options' program and go to the 'View' tab. Look under 'Advanced Settings' and look for 'Hidden Files and Folders.' Click on 'Show Hidden Files, Folders and Drives,' then click the 'Apply button at the bottom of the program and then 'OK' to exit out of Folder Options.
8. Go back to the Start menu and click on 'Computer.' Select 'Local Disk (C:\)' and navigate your way to the Photo Gallery files. Go to 'C:\Users\'Your Name'\AppData\Local\Microsoft\Windows Photo Gallery.
9. Select all of the files that are at 'C:\Users\'Your Name'\AppData\Local\Microsoft\Windows Photo Gallery' and then copy them to another location (e.g. 'C:\Users\'Your Name'\MyDocuments\MyPhotos'). Right-click on the highlighted file, and select 'Copy.' Then navigate to the new location, right-click again and select 'Paste.' You now have a copy of the file in the new location.
10. Go back to 'C:\Users\'Your Name'\AppData\Local\Microsoft\Windows Photo Gallery' and delete all of the files that are there. Highlight the files, right-click on them and select 'Delete.'
11. Open Windows Photo Gallery, and view the photos from the new location. Be sure to go back to the 'Folder Options' program and select 'Don't Show Hidden Files, Folders, or Drives.'
Troubleshooting Tools
12. Use Microsoft's Fix It program to scan for problems in Windows Photo Gallery. Go to the Microsoft Support website (see References).
13. Click the 'Run' button under the 'Automated Troubleshooting Services' box. This will do a temporary download of the program. When the program has finished downloading, be sure to select the 'Run' button. The Windows Photo and Slideshow Troubleshooter will pop up and begin walking you through the process.
14. Select 'Detect Problems and Apply the Fixes for Me' when the Troubleshooter gives you the option. The program will then search for the problems that Windows Photo Gallery is having and fix them. When it is finished doing this, it will report its findings and if it fixed the problem.
15. Hit the 'Next' button after Troubleshooter gives you its reports. You will then be asked whether the Troubleshooter fixed your problem. Select your answer, and hit the 'Submit' button. You'll be taken to another screen letting you know your answer was properly submitted. Click the 'Finish' button when you are done.

1. Navigate to the 'Start' menu and select 'Programs.' Open 'Accessories' and right-click 'Command Prompt.' Select 'Run as' and click 'The Following User.'
2. Type the administrator account information in the 'User name' and 'Password' fields. Press 'Enter.' The Command dialog is displayed.

3. Type 'net stop wuauserv' in the prompt and press 'Enter.'
4. Type 'regsvr32 %windir%\system32\wups2.dll' in the prompt. Press 'Enter.'
5. Type 'net start wuauserv' in the prompt, and press 'Enter.' Exit the Command Prompt.

1. Click the Windows 'Start' button on the VPN server. Click the 'Administrative Tools' icon in the menu, then click 'Routing and Remote Access.' This shortcut opens the RRAS utility to configure the server.
2. Right-click the VPN server name and select 'Properties.' In the opened window, click the 'Logging' tab. Check the box labeled 'Log errors and warnings.' Click 'OK.' This option logs all VPN events to the server's Event Viewer, which is where you read the VPN logs.

3. Click the Windows 'Start' button again. Type 'event viewer' in the text box. The Windows server Event Viewer opens. Click the VPN event in the list of log entries. A window opens with details of the VPN event.
4. Read the details of the VPN entry. The details tell you if the VPN log entry is a security violation or an error in the software. The type of error also has a reference to a Microsoft web page that you can use to find more information. Click the link to view more details. The link also tells you what action you must take to fix the error.

1. Download the hotfix directly available on the Installshield website. This fixes the error that is displayed as 'Setup Is Unable To Find or Update ISScript.msi.' Navigate through the list of versions, download and install the hotfix by going to this URL:consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108158sliceId=1
2. Set the permissions in the 'Installer' directory of Windows. If improper permissions are set, the Installer software is unable to copy files to a temp directory while processing. Navigate to 'C:\Windows\Installer' in Explorer. Right-click the 'Installer' directory and select 'Properties.' Click the 'Security' tab. Ensure that the 'SYSTEM' account and the administrator account have full rights permission on the folder.

3. Click the Windows 'Start' button and select 'Run.' Type 'regedit' into the box and click 'Ok.' Navigate to the registry key labeled 'HKEY_LOCAL_MACHINE\SOFTWARE\InstallShield.' Installshield requires full rights for the 'SYSTEM' and administrator accounts on this registry key. Right-click the key and select 'Permissions.' Add these two accounts and click the 'Ok' button.
4. Copy files from a network drive to the local hard drive. Some people try to use Installshield from a network drive. If the user does not have 'write' rights on the network drive, Installshield may fail.
5. Close all programs before running Installshield. Some applications may conflict with the installation. Ensure all applications are closed and try to run Installshield.

1. Visit the Microsoft Knowledge Base online. The complexity of Microsoft products requires a central portal for documentation and troubleshooting, and the Microsoft Support website tackles the majority of errors. Users can search for a particular error message and retrieve possible solutions. The service is free of charge. Many times, the fix for a Microsoft error requires an operating system update. These programs are easily downloaded through the support center and are available for free to registered Microsoft users.
2. Investigate the warranty protection provided by Microsoft for the software package experiencing errors. If a replacement for your program is necessary to resolve the error, it may be handled for free by Microsoft. Warranties eventually expire and do not cover all potential issues.

3. Confirm if your computer system is still under warranty by the computer manufacturer. While an actual replacement of the computer may not be necessary, manufacturer warranties often include free technical support to troubleshoot any Microsoft problem you encounter. A technician will be able to connect to your PC directly and interact with the system in real-time. Most software problems are addressed easily via this service.
4. Firefox users may install the ErrorHelp extension, which adds a worldwide database of errors to this popular web browser application. The program enables a user to input a specific Microsoft error and search for solutions based on past experiences by ErrorHelp users. The results may be quick and efficient answers for any Microsoft error, and for free.

1. Open Mozilla Firefox and press the 'Alt' key to expose the top menu bar.
2. Click 'Tools' and select 'Options.'

3. Click the 'Content' tab.
4. Check 'Enable JavaScript.'
5. Click 'Advanced,' located immediately to the right of 'Enable JavaScript.' Check 'Move or resize windows' to allow websites to change the size or position of your browsing window. Check 'Raise or lower windows' to allow sites to spawn windows above or below existing windows. Check 'Disable or replace context menus' to allow websites to change the pop-up menu that appears when you right-click a page. Click 'OK.'
6. Click 'OK' in the 'Options' window to save your settings and close the window.
7. Look for pop-up warnings, buttons on the toolbars or entries in the 'Tools' menu that relate to scripts. If you see something related to disabling scripts, usually you'll see an option to permanently or temporarily enable scripts for that page. Select that option to enabled JavaScripts, if the Add-on is blocking them. Numerous script-blocking Add-ons exist, so the procedure will vary depending on the Add-on used. If you are uncertain, consult your Add-on's documentation for more explicit instructions.
8. Check your Anti-virus or Firewall programs for 'Script Blocking' or 'Script Shields.' Again, the procedure for enabling scripts with these programs vary widely, so consult your software's documentation.

1. Turn on the computer and begin hitting the 'F8' key when you see the BIOS screen. This will take you to the Safe Mode menu. Use the arrow keys to highlight “Safe Mode,” then hit 'Enter' on your keyboard. This will boot your computer in Safe Mode, a minimalist manner of operating Windows that runs only essential Windows files.
2. If using Windows XP in Safe Mode, click the 'Start' button and then click 'Run.' In the box that pops up, type “msconfig” and hit 'Enter.' If using Windows Vista or Windows 7, click the Windows logo in the bottom left corner of the screen, type “msconfig” in the search field and then hit 'Enter.' This will open the System Configuration Utility.

3. In the System Configuration Utility box, click the 'Services' tab, check the box that reads, “Hide All Microsoft Services,” click 'Disable All' and then click 'Apply.'
4. In the System Configuration Utility box, click the 'Startup' tab, click 'Disable All' and then click 'Apply.' Next, click the 'Close' box. A box will pop up that prompts you to restart your computer. Select 'Restart' and let the computer restart itself, allowing it to boot to Windows normally.
5. If the computer still stalls when trying to boot to Windows, restart the computer and boot to Safe Mode again. Run your antivirus program in Safe Mode, deleting any files that are flagged as viruses, spyware or malware. Restart the computer and boot to Windows normally.

1. Open and run the Internet Explorer Web browser application by either double-clicking on its desktop icon or by clicking the 'Start' button, 'All Programs' and clicking on 'Internet Explorer' in the menu.
2. Click on the 'Tools' option located in the top menu bar of the Explorer page.

3. Click on 'Internet Options' in the drop menu.
4. Click on the 'Advanced' tab and browse the 'Settings' list until you come to the 'Disable Script Debugging (Internet Explorer)' and 'Disable Script Debugging (Other)' options. Insert a check mark in the option boxes by these two settings to activate them.
5. Click on the 'OK' button, located at the bottom of the 'Internet Options' dialog box. This will initiate the changes and eliminate runtime error debug dialog messages.

1. Run System Restore to revert your computer to a previous configuration if Windows begins displaying a Blue Screen of Death after you install a new device driver or program. Open the Start menu, type 'System Restore' in the 'Search programs and files' field at the bottom and click the 'System Restore' icon when it appears on the results list. If the change you made to your computer prevents it from starting normally, restart the computer and tap the 'F8' key before Windows loads. Highlight 'Save Mode' and press 'Enter' to start Windows in Safe Mode, which skips loading non-essential device drivers and startup programs.
2. Check your computer for a cooling issue that causes the processor to overheat. If your computer's fan always spins at the maximum possible speed -- or never spins at all -- it is possible that the air vents are blocked or that the fan has stopped functioning. Resolving a cooling issue often requires opening the computer, so hire a professional for help if needed.

3. Check your computer for viruses. A virus infection often makes a computer behave in unpredictable ways, possibly resulting in crashes. If your computer has no anti-virus software installed, install a free program such as Microsoft Security Essentials, Avast! or AVG. Run a full scan of all files on the computer to locate and remove a virus infection.
4. Remove any hardware that you recently installed if you began to see a Blue Screen of Death after installing it. Bad memory -- though rare -- can cause this type of error message. You may also see blue screen errors if the power demands of new hardware exceed the specifications of the computer's power supply. If you installed a video card that requires an auxiliary power connection, you may also need to upgrade your computer's power supply.
5. Scan your hard drive for errors. Windows has a built-in tool for this; open the Start menu, click 'Computer,' right-click the icon for your computer's primary hard drive and select 'Properties.' Select the 'Tools' tab and then click the 'Check Now' button under the 'Error-checking' header near the top of the window. Many hard drive manufacturers also distribute tools to diagnose hard drive issues. Check the support website for the hard drive manufacturer for a 'Downloads' section to see if a tool is available for your hard drive.