Enable Direct3D
1. Click on the “Start” button. If using Windows XP, click on “Run.” If using Windows 7 or Vista, click in the “Search” box.
2. Type “dxdiag” without the quotes and press the “Enter” key.

3. Click on the “Display 1” tab. Ensure that Direct3D is set to “Enabled.” If it's disabled, click in the box next to “Direct3D Acceleration” and select “Enabled.”
4. Click on the “Display 2” tab. Ensure that Direct3D is set to “Enabled' on this tab as well.
Update DirectX
5. Click on “Start,” then on “All Programs.”
6. Click on the “Windows Update” link.
7. Allow the automatic update process to finish while following any on-screen instructions. Restart your computer after the update completes.
Use Microsoft-Certified Video Drivers
8. Click on the “Start” button. If using Windows XP, click on “Run.” If using Windows 7 or Vista, click in the “Search” box.
9. Type 'desk.cpl' without the quotes and press the “Enter” key.
10. Click on the “Adapter” tab.
11. Click on the “Properties” button.
12. Click on the “Driver” tab.
13. Click the “Update Driver” button.
14. Double-click on “Search Automatically” in Windows Vista and 7. In Windows XP, click in the box next to “Yes, this time only,” and click “Next.”Note: This process will attempt to download a Microsoft-certified driver. The driver downloaded may not be the most recent version. However, it is good practice when troubleshooting to download a Microsoft-certified driver to prevent compatibility issues.
Reinstall Your Application
15. Go to “Start,” then “Control Panel.”
16. Click on the “Uninstall a program” link in Windows Vista or 7. Click on the “Add/Remove Programs” icon in XP.
17. Scroll down to the application that is giving the error and double-click to uninstall it.
18. Install your application.