1. Double-check your Internet connection cables. Error 380 occurs when your GameGuard software is unable to download updates. If a network cable is unplugged, you cannot get online, and the error will persist.
2. Click the 'Start' button.

3. Click 'Control Panel.'
4. Click 'System and Security.'
5. Click on 'Windows Firewall' to open your Firewall. According to Microsoft, your computer's Firewall scans incoming Internet data for potential threats. If a possible threat is found, the program is blocked from connecting the Internet. Unfortunately, this security measure can sometimes mistakenly block nonthreatening programs, like GameGuard, causing Error 380 to appear.
6. Click 'Turn Windows Firewall on or off.' This button is sometimes hard to spot, because it is tucked away on the far left-hand side of the screen.
7. Click to select 'Turn off Windows Firewall' under both the public and private network headings.
8. Click 'OK.'
9. Start GameGuard. The Firewall will no longer block GameGuard, and the program should update and run without an Error 380 message. Once GameGuard has updated, you can return to the Windows Firewall menu and turn the Firewall back on for better online protection. With GameGuard properly updated, Error 380 will not reoccur unless GameGuard releases a new patch that requires further updating. If a new patch is released for download, repeat these steps to update and remove Error 380 again.